COVID-19 winner and losers - Online stores emerge victorious while local shops suffer.

 


 

The COVID-19 pandemic has greatly impacted the world’s economy. People can no longer move as freely as they wished because of the rules that were enforced in order to stop the propagation of the virus. A lockdown situation means not being able to go shopping with your friends for new clothes or go to the electronics store to buy a new smartphone. This situation brought some change in consumer habits and It also created controversy in countries such as France or Italy. All in all, people as well as retailers had to adapt to this era. This pandemic is everybody’s struggle, and not everyone is equal when it comes to their chances of survival when we speak about business.

 

Local stores and local retailers are desperately trying to survive this crisis



When a lockdown is declared, the first victims are obviously the local retailers in your town. Many shop owners have been heavily impacted by these measures to prevent the spread of the coronavirus. If we take the example of France, many shops that are not considered ‘’essential’’ like bookstores, toy shops or flower shops are forced to close during lockdown. In France, while the first lockdown in March may have cause considerable damage to these local shops, there is a high chance that the second lockdown that is currently happening might bring a lot of shop owners to their knees, leading them to bankruptcy. The fact that local stores are forced to close during lockdown has sparked debate all over the country. Many people disagreed with the government's choice, especially when bookstores were forced to close down and when books could still be found in grocery stores such as Carrefour or Auchan. Many people denounced this as unfair competition and as a stupid decision, the main argument being that books were as essential as any other form of entertainment, if not more considering the fact that people are less and less cultivated and that the ability to read and write is getting worse with each generation. In response to the government’s decision some shops have decided to stay open during lockdown even if they might end up getting fined. Several shops even received support from their town’s Mayor.  

 

Online retailers are the great winners in this pandemic


 

Despite all the decisions that make like difficult for local shops, the real threat is online. Although there are some people who deeply wish to help their local stores, the big majority of consumers will just find another way to shop. The easiest one is the internet. Online retailers are the least impacted by this pandemic, and even if at first it seemed like they were going to suffer as much as any other businesses, it is far from being the case. Stores like Fnac, Cdiscount, Rakuten have been working tirelessly to keep up with the skyrocketing demand influenced by COVID-19. Shopping without going out of one’s home has never been easier. Everything can be found online, from books, to flowers. People can either choose a delivery at home or they can retrieve their order at pickup points or even in some physical stores that stayed open. That is the case for the majority of Fnac stores in France, as the goods that are sold in stores such as refrigerators or computers are considered ‘’essential’. However, the biggest winner here is obviously Amazon, which has seen its profit double during the second quarter of 2020. Due to the coronavirus pandemic, Amazon has made $5.2 billion during Q2 of 2020 compared to $2.6 billion in 2019 at the same period. In 2020, consumers have adapted quickly to the pandemic and buying online is without a doubt the preferred way of shopping. If they want to survive, local shop owners have no choice but to go online as well. They will however have to follow the strict policies of Amazon’s marketplace by giving a commission to each item sold. Whatever they choose to do, local shop owners are far from being safe.



Vincent L. 


Sources : 

Time, 2020,  'How the Coronavirus helped grow Amazon's profits and power' [online]


The Verge, 2020,  'Amazon doubled its profit during a pandemic' [online]


Financial Times, 2020,  'Amazon doubles quarterly profit despite Covid-19 costs' [online]


Actualitte, 2020, 'Les Fnac ouvertes, quand les librairies ferment: l'incompréhension règne' [online]


Comments

  1. Hello Vincent

    Thank you for this article. You mention the possibility for small shops to go online thanks to Amazon's Marketplace but do you think it is the best option for them? Aren't there other alternatives such as creating their own online shop or an equivalent to Amazon but on a regional scale, with all local small shops gathered on one website?

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    1. Hello Shanna, thank you very much for commenting. Amazon is not the only option, but it is by far the most popular. They will technicaly have more chances to sell their goods if they sell them on Amazon's marketplace. The big trade-off is the commission taken by Amazon (which is around 30%) and the membership that sellers have to pay in order to sell on the marketplace. There are other alternatives such as national online retailers (fnac, cdiscount etc), but they are pretty much the same as Amazon.
      Creating a regional platform that gathers local shop owners isn't a bad idea, but it would take a lot of effort to create and especially to promote in my opinion.

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  2. Hi Vincent,

    Thank you for your article, it was very interesting. Regarding Amazon, there has been a lot of protests against the American website and its so called unfair competition, such as the reactions from the French giant Intermarché, with their "Sorry Amazon" campaign, claiming that Amazon doesn't support local stores.
    What do you think about all these protests around this so called unfair competition?
    Since the model of Amazon has always been online retailing, do you think there really is an unfair competition here?

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    1. Hello Matthieu, and thank you for commenting.
      I would say that Amazon did nothing in particular to create that feeling of ''unfair competition''. They happen to be exactly at the right time at the right moment. What Amazon offers is a perfect answer to the current situation. People still want to buy things, and the best way to do so is to buy online. Amazon already developped a strong infrastructure and had a big range of products. Many local shop owners didn't and still don't have the flexibility that Amazon has. So it is natural that they struggle in those troubled times.
      I think that Amazon could be more considerate in regards to the current situation that the local shop owners are facing. Amazon could lower the rate of the comission or lower the price of the membership required to sell things on the marketplace.

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  3. Hi

    Thank you for your article.
    You told us that Amazon was a winner of thispandemic.
    Do you think it will change the way online-retailer sell their products ? With the light put on these companies, do you think they will improve their work conditions for their employees?

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    1. Hello Thibault, thank you for your comment. I think that this pandemic definitely gave some ideas to online retailers. Now that we know that the market is heading towards online buying, big names such as Amazon will have to improve the way they do business. Amazon wants to keep a good brand image, so I think that they will try to improve on that side, especially when we know that some Amazon employees died from overworking.

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