Back Market fights against electronic waste

 The 2 -year-old French start-up had an innovative idea - it refurbishes electronic products. Instead of throwing them out when you do not want them anymore or when they do not work, you can sell them to the small firm. After your device arrives, it is sent to certified factories and they make a complete check-up to find what is not working or change worn out pieces such as the battery or the charger. The aims of the firm ar to fight against electronic waste and planned obsolescence. On the website, you can find a wide range of products: phones, computers, televisions and even large and small household appliances.

Be environmentally friendly

 

The most important concept is to limit pollution in a society of consumerism. The amount of electronic waste also called e-waste is huge. Indeed, French people change their phone every 18 months. On average, each French person produces 22 kg of e-waste EVERY YEAR! By buying refurbished products, you will protect your planet and reduce pollution. For every phone bought on Back Market, 130g of waste has been avoided. 

The price is attractive

Think about your wallet. Almost everyone wants new technology at lower cost. Now it is possible! 

You can save the planet and save money at the same time! Because the company re-use electronic pieces and devices, the production costs are cheaper. 

In consequence, prices are lower (20% less at least) even for new devices such as the Samsung Galaxy S7. The price depends on the condition of the product - the more the product is like new and higher the price is. In the description of every product a condition mark is mentioned: from “super shiny” if the product is like new to “stallone” if the product has some scratches and bangs.

Quality at the best price

Do not be worried about the quality. Every product is guaranteed automatically 6 months and if you think that is not enough, you can double the guarantee for just €14.99 more. Moreover, the after sales service is very efficient. As soon as a problem appears, you can contact the seller directly and Back Market helps you if necessary. If you are not satisfied with your device, you can use the money back guarantee.

Sell your old device

Give another life to your electronic equipment instead of abandoning it in a cupboard. Whether it is working perfectly or is out of service, Back Market takes it. Your devices are more useful with new owners. You will get money in return and can buy something else. Be proud to limit pollution and make someone happy. 

The Customer Relationship 

Every customer receives personalised emails from Vianney -one of the three co-founders. From the creation of an alarm (to be informed when a device is corresponding to your expectations - price, color or memory) to after the purchase, all the messages are humoristic and original. Through them, the customer feels closer to the company. He is not just considered as a mere customer but also as a member of a special community - the Backers (Back Market’s community).

The 3 co-founders of Back Market (Vianney is on the left)

The blog

The crew gives some piece of advice and speaks about topical subjects in the blog like “what precautions must be taken when you bring your phone on the beach” or “what are the characteristics of the new Iphone”. All of this, once again with a touch of humour. The topics are very various and interesting.

Want to work for Back Market?

If you feel very concerned by the limitation of e-waste and work for a French start-up, apply to work for Back Market. Thanks to its success, the company has to grow and is looking for new employees. The headquarter is based in Paris but the company works with a lot of countries (Belgium, Italy, Spain or Germany). 

Do not hesitate, buy at Back Market: “the (super)market” of refurbished products!

Angélique.G